Question / Help Black screen when using my video capture device. Thread starter. I've tested it on xSplit and a software that came with the device called ArcSoft Showbiz. However, when I try to use the device on OBS, I just get a black screen. I've played around with the resolution and video settings, I still get no image at all. Free arcsoft showbiz 3.5 download. Multimedia tools downloads - ArcSoft ShowBiz DVD by ArcSoft and many more programs are available for instant and free download.